Our biggest sale of the year is here! Shop with code “happyholidays” now through December 4th for 20% off all bags, including markdowns ❤️

FAQ

Personalized Shopping Experience

If you have any questions about a style, leather, or custom inquiry, please email info@oliveve.com to set up a video consultation. We can answer any questions, provide more information, and help you choose the perfect bag!

 

Shipping within the United States

All orders ship free within the United States via UPS Ground or USPS.

 

International Shipping 

Please email info@oliveve.com for a custom international shipping quote. We are happy to help!

 

Returns

To return your purchase, please email info@oliveve.com within 10 days of receipt. Oliveve does not pay for return shipping. Returns must be received in their original packaging; unworn and in their original condition. After your return is received and reviewed, your refund will be processed to your original payment method. You will receive a refund notification via email. 

 

Exchanges

If you wish to exchange your purchase for a different handbag, please email info@oliveve.com within 10 days of receipt. Oliveve does not pay for exchange shipping. 

 

For any other inquiries and questions, please email- info@oliveve.com