FAQ

Interested in our Fall Catalog? Please email info@oliveve.com and we will email you a PDF!

 

Personalized Shopping Experience

Questions about a style, leather, or customization request? Please email info@oliveve.com to set up a phone or video consultation. Work with the owner and designer to answer any questions, provide more information, and help you choose or create the perfect bag!

 

Shipping within the United States

All orders ship free within the United States via UPS Ground/ Home Delivery, FedEx Ground/ Home Delivery, or USPS. 

 

International Shipping 

Please email info@oliveve.com for a custom international shipping quote. We are happy to help!

Most international orders are shipped via UPS or DHL. 

If your order requires import duties prior to delivery, Oliveve is not responsible for those costs. The customer is responsible to pay for any associated import duties on their order. 

 

Returns within the USA

To return your purchase, please email info@oliveve.com within 10 days of receipt. Oliveve does not pay for return shipping. Returns must be received in their original packaging; unworn and in their original condition. After your return is received and reviewed, your refund will be processed to your original payment method. You will receive a refund notification via email. 

 

International Returns

In most cases, Oliveve does not accept returns on International orders because of the low international flat shipping rates. If you have a question or concern, please email info@oliveve.com after receiving and reviewing your order. 

 

Exchanges

If you wish to exchange your purchase for a different handbag, please email info@oliveve.com within 10 days of receipt. Oliveve does not pay for exchange shipping. 

 

For any other inquiries and questions, please email- info@oliveve.com